Building a Unified, Stakeholder-Focused Digital Presence for industry-led researcher - Helium

OVERVIEW

An industry-led statutory authority responsible for investing in research, development and extension for Australian grain growers needed to modernise its core digital platforms and public-facing services. Since 2021, Omnia has partnered with them across end-to-end design, technical delivery and strategic advisory.

Client Story

Strategy and Priorities:

Empower internal teams to independently manage and evolve digital platforms — reducing vendor reliance, improving governance and enhancing engagement with external stakeholders.

Modernize the retail banking experience to retain younger demographics and increase daily app engagement.

Digital Priorities:

Modernise core digital infrastructure: a Metadata Catalogue for research discoverability, and a consolidated stakeholder-facing portal — both aligned to national standards.

Shift from a purely transactional utility to a proactive financial advisory tool.

The Challenge:

Content-rich digital environments with metadata governance gaps, discoverability issues, and cross-platform inconsistencies that created friction for users and staff alike.

Our Collaboration:

Omnia has been a trusted delivery partner since 2021 — spanning design, engineering and strategic advisory across multiple interconnected platform initiatives.

We partnered with the bank’s digital and data science teams to design and validate an AI-driven homepage that anticipates user needs and provides tailored financial guidance.

CONTEXT

The Challenge

Their digital platforms needed to better serve both internal teams and external stakeholders — but content-rich environments, metadata governance gaps and a lack of cross-platform consistency were limiting what was possible. The organisation needed to modernise core digital infrastructure in a way that reduced dependency on external vendors, improved governance, and gave their team the tools and knowledge to manage platforms independently for the long term.

OUR EXPERTISE

Omnia's work spans two interconnected programmes aligned to the client's strategic focus on research accessibility, operational transparency and stakeholder engagement: the client's Metadata Catalogue — managing and publishing research metadata aligned to national standards — and their stakeholder-facing portal, which consolidates content across the client's digital environment. Omnia partners with them through end-to-end design, technical delivery and strategic advisory.

How we helped

The Solution

Metadata catalogue

Multi-source pipeline development

Designed and delivered a structured Metadata Catalogue to manage and publish research metadata — improving discoverability and governance, and aligning the organisation to national data standards.

Built robust data ingestion pipelines connecting cloud platforms, CRM databases and legacy batch systems — standardising ETL/ELT processes across the organisation.

Consolidated portal

Cloud data warehouse

Developed a React-based portal consolidating content and services from multiple backend systems via API integrations — improving cross-platform consistency and simplifying access for stakeholders.

Designed and deployed a scalable AWS and Snowflake architecture capable of processing billions of annual transactions — with optimised storage and compute separation for cost efficiency.

Internal enablement

Data model harmonisation

Supported the internal client team through model design, training, documentation, and automated testing — building long-term platform ownership.

Developed a high-fidelity mobile prototype featuring predictive ML spending insights, Gen-AI chat support, and dynamic UI modules.

Sustained partnership

Secure data sharing

Multi-year engagement since 2021 working alongside internal teams — capability uplift programmes embedded in the delivery model itself.

Validated the AI-driven features through extensive qualitative user testing, ensuring the algorithms felt helpful rather than intrusive.

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