Case Study
Augmented (Contract) Technology Workforce Solutions for a Global Technology Leader
The Challenge
The client is a global technology leader with operations across Australia, delivering enterprise solutions in infrastructure, cloud, and services to organisations of all sizes. The client required a trusted partner to support their delivery capability across Australia.
Their projects involved complex technology deployments and ongoing service needs that demanded access to specialised talent at scale and on demand. Internally, maintaining this level of flexibility was challenging.
They needed:
A reliable way to consistently access an array of talent at all job-family levels
A national statement of work that could provide coverage across multiple locations simultaneously
A partner who could scale quickly while ensuring high-quality outcomes
Our Expertise
The client engaged us as a trusted augmented capability provider to help them deliver critical technology projects without the overhead of managing fluctuating headcount internally. Having built a strong partnership over time, we were retained to provide long-term workforce solutions that complemented the client’s permanent teams.
The Solution
Scalable Workforce Management
Designed and managed a flexible workforce solution, consistently maintaining a pool of 15–20 technology service professionals deployed nationally.Talent Alignment
Professionals were carefully selected to meet the client’s specific technical, cultural, and delivery requirements, ensuring consistently high calibre talent.Demand Flexibility
Structured the arrangement to flex with demand, enabling the workforce to scale up for peak periods and adjust during lighter project loads to prevent disruption.Successful Conversion Rate
The calibre of deployed professionals was so high that the client frequently chose to convert them into permanent hires, recognising their value as long-term contributors.Continuous Capability
Ensured the client consistently maintained the right capability in place without experiencing gaps or disruption due to changing project needs.The Impact
Over the course of our 5-year partnership to date, more than 100 professionals have worked under this solution. The client continues to rely on this workforce model as a critical lever in underpinning their national engagements with key business partners.
The solution has delivered not just project outcomes, but also long-term value through the integration of high-performing talent into the client’s core teams.
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