Case Study
Piloting a Medical Education AI Chatbot for the Australian Medical Industry
The Challenge
The client is an Australian medical education provider that delivers Continued Professional Development (CPD) and training to medical professionals. They needed to build a cloud-based, AI-powered expert system designed specifically for the Australian medical industry, hosted on Microsoft Azure.
Our Expertise
The new system delivers secure, reliable, and contextually accurate medical insights by combining LLM-powered search, expert validation, and structured knowledge management.
The Solution
Currently rolling out to early interest customers. Key features include:
Smart Medical Search Answers
These answers were grounded in vetted Australian medical documents.Expert-Verified Answers
Every AI response can be reviewed, rated, and clarified by certified medical experts.Utilising semantic search
knowledge graph + RAG retrieval combines semantic search with contextual reasoning for precise, explainable answers.CPD-Ready Quiz Generation
Automatically generates quizzes and reflection prompts from verified answers.
Security enhancements
Enterprise-Grade Security HTTPS-only API, Bearer token authentication, PII masking, Australian document whitelisting.Adaptable, scalable, and versatile interface
Flexible & Scalable OpenAI-compatible API, Provider-agnostic via proxying, Horizontally scalable with Azure KEDA.Our Impact
The solution solves the trust gap in applying AI to the Australian medical sector. By combining AI-powered search with expert validation, secure data handling, and CPD-ready outputs, it ensures practitioners receive reliable, compliant, and up-to-date medical knowledge — faster and safer.
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